Return and Exchange Policy
Welcome to tollvv.com. We are committed to providing you with a great shopping experience and understand that you may need to return or exchange products sometimes. Therefore, we have developed a simple and flexible return and exchange policy.
Return and Exchange Conditions
You can apply for a return or exchange within 30 days after receiving the product under the following circumstances:
The product is unused and retains its original packaging.
The received product has quality problems or does not match the order.
The product is damaged during transportation.
Return and Exchange Process
Contact Us: Please contact our customer service team by emailing service@tollvv.com or calling 16650031150, stating your needs and providing the order number and relevant proof (such as photos).
Approval and Instructions: Our customer service staff will provide you with the return address and specific operation instructions after review.
Returning the goods: Please send the goods to the following return address:
Return address: 2F, No. 12, Shangshanwang Village, Futang Town, Yiwu City, Jinhua City, Zhejiang Province (Self-declaration)
Processing refund/exchange:
For eligible returns, we will process your refund within 7 working days after receiving the goods.
If you need to exchange the goods, we will arrange to send out the replacement goods as soon as possible after confirmation.
Notes
The returned goods must be kept in the original condition and packaging when they were sold.
When mailing the return, please ensure that it is properly packaged to prevent transportation damage.
The shipping costs incurred for the exchange are borne by us, but the return shipping costs caused by personal reasons (not quality issues) shall be borne by the customer.
Contact information
If you have any questions or need further help, please feel free to contact us:
Email: service@tollvv.com
Tel: 16650031150
Thank you for choosing tollvv.com. We attach great importance to the satisfaction of every customer and look forward to continuing to provide you with quality service and support!